Deloitte is one of the largest private professional services network in the world. Everyday, about 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.
Deloitte is one of the leading professional services firms in Nigeria, they specialize in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.
Job Description
Our client in the banking industry is looking to recruit for the position of Head E-Banking, who will be responsible for planning and implementing all the Bank’s Electronic Banking offerings. S/he will take charge of the overall management of the E-Process Unit including Card Services, Electronic Channels (Mobile Banking, Internet Banking, ATMs, Transaction Banking etc.) and Electronic Settlement Units of the Bank.
Job Responsibilities
- Responsible for the growth and development of the Group’s electronic platforms across technology and marketing teams in compliance with policies and regulations
- Responsible for income generation at various points of the value chain for various e-business transactions.
- Define the vision, scope and requirements for the Bank’s Electronic Banking offering and build a compelling multi-year road-map for Electronic Banking Business.
- Create and implement channel strategies for all customer segments to achieve effective channel use, marketing and customer satisfaction targets, operational efficiency and a seamless product and relationship experience
- Lead the E-Business advocacy across the Bank.
- Prioritize channel characteristics by how well they help the Bank meet channel objectives and desired customer experience.
- Develop channel strategy in order to increase the Bank’s market share.
- Develop strategies that utilizes self-service banking technology/products/services to expand the Bank’s geographic reach and customer base.
- Enhance and upgrade existing products and services to include but not limited to internet banking, telephone banking and mobile banking.
- Create and implement channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers.
Job Requirements
- Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree
- Minimum requisite experience - at least 10 years work experience in related field including at least 5 years at management level.
- Experience should include E-Business operations, Product development, Finance and Process Management.
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STATUS: Expired
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